Tuesday, September 4, 2012

First Line Managers Are the Problem?

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Every morning Emily and I watch Morning Joe. Jack Welsh is on this show some mornings. Jack on the show one morning during a seminar about union and company relationships, made a telling comment. He said, "When we had union problems at a plant we most times found that the owner was the problem. We got rid of the owner and our problems went away." Barnacle asked, "Jack you moved a factory in western Pennsylvania overseas. Why." Jack wholly ignored this interrogate twice.

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This is upper management's mental about most first line managers, that is; if a question gets their attentiveness something is wrong with the first line manager. Get rid of the owner and the question goes away. Wrong, the question just goes underground. I agree that if a owner is treating employees unfairly they should go. But the company promoted the owner or hired the manager; the company could have a question since it picked the manager. The owner might be trying to growth the efficiency of the plant. This is what I think they find most times. But upper administration seems to have the attitude that the first line owner is the question going into the investigation.

I got an employee from through the union bid process to work routes at my office. Mr. M came from a dissimilar environment. He did not understand the need to quit our routes daily. I coached him on his job performance, but it did not improve. I went over the data from previous employees doing the same job. I concept he could see that his doing was sub par. This did not work. One week-end I went back over the previous month to map out his time daily. I saw that he was stopping a integrate of hours daily, for some reason. I went in on Monday, went over this data with him. This I concept would solve the problem; he could plainly see I could capture his daily routine. Not so, on Tuesday he took two hours again. Wednesday morning, I confronted him, he was officially warned. If this did not stop I intended to take further disciplinary actions. I concept this will for real take care of the issue.

As I walked in to the office from lunch, Ms. B said, "Mr. M is with Ms. T at a restaurant." I said, "ok." I concept Ms. T will come to see me to get the details of what was going on. I knew she could see the employee had doing issues. I went into my office to get the facts ready to show her. She was our new District Manager; she came from the corporate headquarters. She managed the corporate maintenance department. I knew she would defer to my experience, having been here for any years. I was seeing forward to bringing her up to speed on this issue. Man was I wrong. She stormed into my office and informed me I was harassing the employee. She told me to stop the process immediately. I wanted to show her the facts I gathered, but she refused to allow me to. I told her I would succeed her instructions.

Trouble is the employees in my office knew that Mr. M was not performing his job duties. The pressure on him ultimately got bad, they were not his co-dependents. He bid on a job in someone else office. When Mr. M was at that office a month or so, the company office owner phoned me, wanting to know why I did nothing about his poor performance. I told him the story, he seemed amazed. He and I never mentioned this question to Ms. T. I am sure she concept she had solved her problem. She told the horse's ass owner to stop harassing Mr. M; or, she will replace him. The question employee was still on the payroll, the customers are paying his salary.

I am sure other Ge first line managers got Mr. Welsh's message. Wonder what happened when the cost got out of line. I think Barnacle knows; all the employees lost their jobs. The inefficient plants closed. The jobs moved offshore.

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